Topics Covered in TR-2:

Section 1: Coach | Student

  • Basic TR-2 as student and coach/pc
  • The auditor showing he has heard and understood what was said
  • Ending the cycle of communication

Section 2: Coach | Student

  • Most important aspect is seeing that the ack has been received
  • Understanding what pc said: "What did I just say?"

Section 3: Coach | Student

  • Not just using "Good", "Fine", "OK", "Thank you"
  • Appropriate acks
  • Premature Acknowledgements and Double Acknowledgements

Section 4: Coach | Student

  • Expressing mood with an ack
  • No inval/eval allowed in an ack
  • When is it okay to NOT get what the pc says?
  • Answering a question where a mere ack is inappropriate
  • All the above, including Sections 1-3

TR-2 as Student: Section 3

Page 1 of 2: Drill 1

  1. The focus in this drill is on giving an appropriate acknowledgement, immediately. It is not too hard to sit and work out an appropriate acknowledgement and send it back in an e-mail, but that isn't the situation. The point is to give an appropriate ack without any comm lag at all.

  2. The solution is not to have a stock repertoire of ten or twenty "appropriate acks" like, "Ooh, that's terrible" and "Well, I never" and "Did he really?" and "How awful!" and so on that sometimes occurs in regular conversation. But to understand exactly what the pc is saying, and practise, practise, practise creating an appropriate ack that you can give to the pc within a second of him finishing talking. This is an ability that you will develop, but it has to be worked on. Don't expect to be perfect at the outset.

  3. Click on "TR-2: Start" and hear the coach start the drill. Close that start window.

  4. Click on "Item 01". It will be a line from Alice. After the line, give an appropriate ack. Then click on the appropriate link stating how you did, one of "Good ack, appropriate and correct timing" if it was good; "Inappropriate or robotic ack" if it was like that; "Comm lag before ack" if it was appropriate, but it took too long before you said it; and "Bad ack" for a combination of these, or getting flustered, or some other gross error. Use the earlier, more specific ones if they describe the ack better.

  5. Close out any open windows, then go onto Item 02 and the other items, as usual.

  6. Repeat this drill if you wish.

Things to Click:

TR-2: Start

My student/auditor actions:

>Good ack, appropriate and correct timing
>Inappropriate or robotic ack
>Comm lag before ack
>Bad ack
Item 01 | Item 02 | Item 03 | Item 04 | Item 05 | Item 06 | Item 07 | Item 08 | Item 09 | Item 10 | Item 11 | Item 12 | Item 13 | Item 14 | Item 15 | Item 16 | Item 17 | Item 18 | Item 19 | Item 20 | Item 21 | Item 22 | Item 23 | Item 24 | Item 25 | Item 26 | Item 27 | Item 28 | Item 29 | Item 30 | Item 31 | Item 32 | Item 33 | Item 34 | Item 35 | Item 36 | Item 37 | Item 38 | Item 39 | Item 40

Anaten | Rub

Back: TR-2 Coach/Pc Drill 2

Next: TR-2 Student Drill 2

TRs 0-4 instructions