Topics Covered in TR-2:
- Basic TR-2 as student and coach/pc
- The auditor showing he has heard and understood what was said
- Ending the cycle of communication
- Most important aspect is seeing that the ack has been received
- Understanding what pc said: "What did I just say?"
- Not just using "Good", "Fine", "OK", "Thank you"
- Appropriate acks
- Premature Acknowledgements and Double Acknowledgements
Section 4: Coach | Student
- Expressing mood with an ack
- No inval/eval allowed in an ack
- When is it okay to NOT get what the pc says?
- Answering a question where a mere ack is inappropriate
- All the above, including Sections 1-3
TR-2 as Coach: Section 2
Page 1 of 3: Drill 1
The most important part of an ack is ensuring that the ack has been received. You cannot assume that just because you gave a "perfect" ack, that the other person received it as such You have to look carefully at the other person and perceive if it was received or not.
Here is a common, if accidental, example:
An analysis of such a situation would show that only at this point did Ann finally give an appropriate acknowledgement ("I accept your apology"). A well-trained auditor could see that it was an appropriate acknowledgement--and it had been received--by observing first that Sally suddenly had very good indicators, and secondly that Sally was no longer trying to get her point across.
- Sally: "I'm really sorry about going away and leaving you at that horrible party, but I had to get out right then and there."
- Ann: "It's OK--no problem".
- Sally: "Yes, I was feeling terrible about leaving you stranded after I had promised to take you with me when I left".
- Ann: "Don't worry about it, I easily got a ride".
- Sally: "I mean, friends are supposed to keep their promises, you know".
- Ann: [carefully, making sure that Sally hears her] "I do accept your apology, Sally. It's fine".
- Sally: :)
This exact point, ensuring that the acknowledgement got across, cannot be drilled precisely as part of TR-2. There will be a supplementary drill later, which is recommended, but it is not included as part of this TRs 0-4 drilling to avoid offending purists. At least, no more than they have been offended by the whole concept of Robot TRs drilling.
So Drill 1 as such does not exist yet. Now we will go on to Drill 2, which does exist.
Things to Click:
Back: TR-2 Student Drill 1
Next: TR-2 Coach Drill 2
TRs 0-4 instructions